frequently asked questions about beach bum rentals

Here you can find answers to the questions you might have.

Can't find the answer you are looking for?

wHY CAN'T I FIND THE DELIVERY OPTION WHILE BOOKING?

The delivery option will prompt during the checkout process after you add in your personal information. Delivery address and instructions are the last piece of information you will enter before payment and confirmation of your order.

What do you consider a "day" for rentals

A rental day is 8am to 5pm.

In other words, a 1 day rental starts at 8am and ends at 5pm that same day. A 7 day rental example would start at 8am on Monday (the 1st day) and end at 5pm on Sunday (the 7th day).

What if the check-in time at my hotel or AirBNB is not until 3pm?

We recommend contacting the host and seeing if it would be OK to have bikes delivered between 5am-8am on the day of check-in prior to booking with us. If this is not possible, simply choose the day after check-in for the start of your rental.

How does contact-less delivery work?

We will drop off your order at the location you choose and send a confirmation picture. For more information on delivery, visit the "Delivery" tab.

What time will my rentals be delivered and picked up?

Orders will be delivered by 8am the day of your reservation (5am-8am window) and must be ready for pickup by 5pm the day they are due.

I don't see my town in the delivery radius. Will you deliver to me?

Contact us if you don’t see your town listed. We will always try to accommodate all customers whenever we can, and are evaluating where to expand in the future based on your feedback!

What if my rental items get stolen/lost/damaged?

You are responsible for maintaining and securing all property. We provide locks for all bicycles, but beach equipment should be properly secured while not in use.

Are you open year-round?

Our store front will only be open from April through October, but call/text or email us to set up a delivery or pickup any time, we will always try to accommodate all customer order requests year-round.

What if my order is under $100? Will you deliver and pick up?

Yes! For a flat fee of $15.

Can I rent for longer than a month?

If you would like to rent a product or products for more than a month, contact us and we can give you a quote!

Do you offer bulk discounts for large groups?

Yes! Call/text or email us to discuss details and pricing based on the size of your group.